Thank you for purchasing digital products from swiftplugin.com. We strive to provide high-quality products and excellent customer service. However, we understand that sometimes things don’t go as planned.Please read our refund policy carefully before making a purchase.
Digital Products
Due to the nature of digital products (non-tangible, easily duplicated), all sales are final. We do not offer refunds or exchanges for digital products once they have been purchased and delivered. This includes, but is not limited to, themes, plugins, software, and other downloadable content.
Exceptions
In very rare cases, exceptions to this policy may be made at the sole discretion of swiftplugin.com. These exceptions may include:
- Product Defects: If the digital product is demonstrably defective and prevents you from using it as intended, and we are unable to provide a fix or suitable replacement within a reasonable time frame.
- Accidental Purchase: If you can provide clear evidence that the purchase was accidental (e.g., duplicate purchase), and you contact us immediately after the purchase.
Refund Process
To request a refund under the exceptions mentioned above, you must contact us within 0 days of your purchase, providing the following information:
- Your order number
- The name of the product you purchased
- A detailed explanation of the issue you are experiencing
- Any supporting evidence (e.g., screenshots, error messages)
We will review your request and make a decision within [Number] business days. If your refund is approved, we will process it within [Number] business days, and the refund will be credited to your original payment method.
Contact Us
If you have any questions about our refund policy, please contact us at: support@swiftplugin.com
Important Notes:
- This refund policy applies only to purchases made directly from swiftplugin.com.
- We reserve the right to modify this refund policy at any time without notice.
- We strongly recommend that you carefully review the product description and any available demos or trials before making a purchase to ensure it meets your needs.
This policy is designed to be clear and transparent. We appreciate your understanding and cooperation.